1. Collection and Use of Data
1.1 For provision of services
(a) It is necessary for us to collect and use recurrently subsequently and/or continuously and kept up-to-date on an ongoing basis data about yourself as our customers (whether living individuals or corporations) for the purposes of carrying out and administering the services which we are engaged to provide to you from time to time which currently include:-
(i) electronic toll collection, AutoPark, insurance service provided by Autotoll Insurance Agent Limited and related services;
(ii) intelligent transport related systems and services;
(iii) Telematics and services;
(iv) the operation of e-shopping, the Club, Autotoll Bonus Points Scheme and related activities; and
(v) general marketing of products and services in relation to 1.1(a)(i) to (iv) above.
(b) Data about yourself to be collected from you includes the data you provide to us from time to time for our provision of services to you as well as other data Autotoll may collect or generate in its course of providing the services to you.
(c) Generally, data about yourself collected from you and/or generated by us in relation to you will be used for the opening, maintaining and operating of customer account(s) with you and for the provision and invoicing of our services, handling of customer enquiries, complaints, suggestions and suspicious transactions, conducting customer surveys, tailoring, designing and marketing services and products for customers.
1.2 Intelligent transport related systems and services
(a) Autotoll also operates certain intelligent transport related systems and services (“Intelligent Transport System”) which currently includes the Real Time Traffic Information System (RTIS), the Journey Time Information System (JTIS), Driving Route Search Service (DRSS) and Speed Map Panels in the New Territories.
(b) As part of the Intelligent Transport System provided by Autotoll, it may at Autotoll’s toll booths and other locations capture the data as included in your Autotoll tag and/or Telematics on-board unit as well as the time your vehicle carrying such tag and/or Telematics on-board unit passes through such location(s). Such data will be processed and used as data for our Intelligent Transport System and our research or survey in relation to the Intelligent Transport System. However, before the relevant data is processed by the Intelligent Transport System, the part of the data which can identify you will be masked and there is no way in which any data can be traced back to you or be used to identify you.
2. Disclosure and Transfer of Data Collected
2.1 Data about yourself collected and held by Autotoll will be kept confidential and will not be disclosed by Autotoll to any other third party in a form that will identify you individually save that Autotoll may provide, disclose and transfer such data to:-
(a) any other branch offices, subsidiaries or associated companies of Autotoll;
(b) any actual or proposed assignee of Autotoll or transferee of Autotoll's rights in respect of the party which takes over the business of Autotoll or into which Autotoll is merged or engaged by way of business joint venture, partnership or contract;
(c) any person when Autotoll is compelled to make disclosure under the requirements of any law binding on it or any of its branches, including, without limitation, tax and law enforcement authorities etc.;
(d) any person with the express or implied consent of the data subject;
(e) any agent, contractor, or third party service provider who provides administrative, telecommunications, computer or other services to Autotoll in connection with the operation of its business;
(f) any other person under a duty of confidentiality to Autotoll including members of Autotoll and other associated or joint venture parties and related businesses which have undertaken to keep such information confidential;
(g) any person where the public interest or national security requires such disclosure; and
(h) in case of default or refusal of payment of any invoice, any debt collection agencies.
2.2 All data collected in relation to the Intelligent Transport System will be masked before being used and transferred for such system. No information or data which can be traced back to you individually to whom the data is related will be passed or transferred to any third party.
3. Rights of Access and Correction to Data Collected
3.1 Pursuant to and in accordance with the terms of the Ordinance (including any applicable guidelines and regulations thereof from time to time),
(i) check whether Autotoll holds data about yourself and may request access to such data;
(ii) request Autotoll to correct any data relating to yourself which is inaccurate;
(iii) ascertain Autotoll's policies and practices in relation to data and to be informed of the kind of personal data held by Autotoll; and
(iv) object to the use of data about yourself for any other additional business purposes than those as set out in 1.1 above as may be undertaken by Autotoll. Autotoll will not use data about yourself for these purposes if you choose to be opt-out and communicate your objection to that effect to Autotoll.
3.2 In relation to any data access request under 3.1 above, Autotoll is entitled to charge a reasonable processing fee in accordance with the terms of the Ordinance.
3.3 Nothing in this Statement shall limit your rights under the Ordinance.
4. Data Security
4.1 All data about yourself are stored on our server in Hong Kong and are accessible only to authorized employees and contractors of Autotoll. Autotoll has also employed state of the art technology to ensure that data about yourself cannot be assessed by unauthorized persons.
5. Contact Person
5.1 For further information on our data policies, practice or access requests or data correction and related matters, you should address to:-
Autotoll Callcenter, Room 805, Building 6, Times E-PARK, 233 Gao Tang Road, Tian He District, Guangzhou, China.
Tel : (86-20) 38913313 / 38913348
E-mail : firstname.lastname@example.org
This Personal Information Collection Statement is up-to-date as at 1 June, 2010 and is subject to further update or modification. Any changes thereto will be published as soon as practicable and the latest version could be found at our web-site “www.autotoll.com.hk”. If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.